Job description

Specialty Orthopedic Group is seeking a detail-oriented and customer-focused Workers’ Compensation Associate to join our clinic. This position will be Monday-Friday, full time. 

*Please do not call in to Specialty Orthopedic Group regarding this position.*

JOB SUMMARY

The Workers’ Compensation Associate supports coordination of workers’ compensation cases and patient services. This role serves as a key liaison between patients, case managers, adjusters, insurance carriers, and clinical staff to ensure efficient communication, scheduling, and documentation throughout the workers’ compensation process.

• Coordinate care and provide exceptional service to workers’ compensation patients, case managers, and insurance adjusters
• Verify insurance benefits and obtain authorizations for office visits and specialty referrals
• Schedule, reschedule, and coordinate patient appointments and referrals
• Maintain accurate and timely documentation in the electronic medical record (EMR) system
• Communicate regularly with insurance carriers and workers’ compensation adjusters regarding claim status and authorizations
• Ensure all workers’ compensation forms are completed and distributed appropriately
• Track case updates, disputes, and status changes while maintaining organized patient records
• Submit weekly case status updates and documentation to nursing staff
• Respond promptly and professionally to incoming calls, voicemails, and information requests
• Assist with process improvement initiatives and support new projects as needed
• Maintain strict confidentiality of patient and financial information
• Deliver a professional, courteous, and patient-centered experience in all interactions

• High school diploma or equivalent required
• Minimum of 2 years of workers’ compensation experience required
• Experience with electronic medical records (EMR) systems preferred
• Strong organizational, multitasking, and problem-solving skills
• Excellent written and verbal communication abilities
• Ability to work independently in a fast-paced environment
• Professional demeanor with strong interpersonal and customer service skills
• Commitment to confidentiality, accuracy, and teamwork